Refund policy

Return conditions

We offer a 30-day return window for items that are unworn, unwashed, in their original condition, with tags attached and returned in their original packaging.

Once your return arrives and passes inspection, we’ll issue a refund to your original payment method. Refunds typically appear within 10 business days, depending on your bank.

Return shipping costs

All returns should be requested through our returns portal.

UK returns are subject to a £4 deduction to cover return shipping. Visit the returns portal linked above, select the items you wish to return, and you will be sent a prepaid returns label.

Non-UK customers are responsible for their own shipping costs. Visit the returns portal linked above, select the items you wish to return, and you will be informed of our returns address. We highly recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit.

Faulty items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item. If your item is faulty, please reach out and our team will take care of it promptly.

Sustainability

We’re committed to keeping our footprint light and reducing waste, so please only order what you truly love. Returns have a carbon impact so thank you for shopping thoughtfully.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.